Sumbit Your Opinion

Dear Customer

The previous questionnaire investigates KSB service quality. Please, answer the questionnaire according to ten point system. On the scale 10 is the highest score.

Thank you in advance. Your opinion is important for us!

Name/Surname:  
Telephone number:  
Evaluate JSC ''KSB's'' service quality:  
1 2 3 4 5 6 7 8 9 10
Comment
What does quality mean to you?  
How satisfied are you with the speed of our service?:  
1 2 3 4 5 6 7 8 9 10
Comment
How quicky are problems being solved in our bank?:  
1 2 3 4 5 6 7 8 9 10
Comment
Evaluate our products by five point system:    
Loans:  
1 2 3 4 5 6 7 8 9 10
Deposits:  
1 2 3 4 5 6 7 8 9 10
Plastic Cards:  
1 2 3 4 5 6 7 8 9 10
Money Transfers:  
1 2 3 4 5 6 7 8 9 10
Utility Payments:  
1 2 3 4 5 6 7 8 9 10
Internet-Banking:  
1 2 3 4 5 6 7 8 9 10
Other:  
From which source have you heard about the KSB products?:  
other:  
Generally evaluate JSC ''KSB'':  
1 2 3 4 5 6 7 8 9 10
Comment
Wchich product of ''KSB'' do you use?:  
other:  
Do you stay in lines?:  
What do you like about ''KSB's'' service?  
What do you dislike about ''KSB's'' service?  
Which other bank's client are you?  
Which product of the bank do you use?:  
other:  
Please, use the field below for additional comments and suggestions:  
Security Code: Code

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